User Experience Research & Design Practice with purpose
About this portfolio
This portfolio is a concerted effort to give homage to selected work during my career in User Research and Interaction Design. From the most recent work in 2020 to the oldest in 2013, I will share the stories of some 20 industries, big and small to help you outline the character and soul I bring to my work. While some projects shipped or published, others may have picked up dust on the shelves. Nonetheless, I gained a breadth of experience that allows me today to mix research methods and tools creatively to address the problem at hand.
HMRC Digital
‘Help to Save’ is a type of savings account. It allows people entitled to Working Tax Credit or receiving Universal Credit to get a bonus of 50p for every £1 they save over four years.
Utility Warehouse
UW wanted to inform their content strategy. A content audit would provide UW with the opportunity to create a better customer experience and reorganise the IA from the ground up.
Astound Commerce
Astound Commerce set out to define their client’s international personas in adult toy industry. I implemented the research findings into six personas and envisioned a new draft set of personas including LGBT, BAME, older people …
What Are People Saying?
“Calliope joined us at a very chaotic time and calmly rolled up her sleeves and pitched in. Thank you so much for your work and input to the project.”
— Jon Rimmer, HMRC
“Calliope worked with us on personas for a client, covering UK, USA and Australia. Her approach was thorough and professional throughout, making sure she gave us a clear view of where she was and where the data was taking her which in turn allowed us to re-think our approach to the project”.
— Michael Wood, Astound Commerce
“Calliope was a pleasure to work with and our client was very happy with the work she delivered. She got to grips with the project at hand quickly and was pro-active in her approach to each task. I would not hesitate to recommend working with Calliope again in the future.”